Our Helpdesk provide easy-to-navigate solutions
To ensure that your team is able to quickly and easily troubleshoot problems, we provide every device within your company with a user-friendly Helpdesk solutions dashboard. This ensures that members of your team can find the proper assistance for their IT related issue in minutes. Troubleshooting has never been so easy.
In addition, our systems continuously track the actions performed on your devices so that any issues can be added to relevant IT Support tickets and resolved.
We monitor your network infrastructure
Infrastructure varies widely between organizations but we always focus on three key areas of your network:
- On-site servers
- Software-network interactions
- Network integrity & resilience
Our dedicated team of technicians will constantly monitor your IT environment and make proactive improvements to ensure all continues to run smoothly.
- Network monitoring & testing
- Performing necessary system updates
- Installing and implementing security updates
- Providing Email and Internet filters if necessary
- Ongoing network evaluations
- Identifying poor data management practices
All of our solutions are implemented in the background of your system environment, which means they are invisible to the end user. The changes will only be noticeable through better user experiences and faster problem resolution, we like to call that a win-win.